Legal
Refund Policy
Effective date: October 13, 2025
Summary: We offer a full refund within seven (7) days of purchase for the NuroLink downloadable guide.
Eligibility
- Product: NuroLink digital PDF guide (downloadable content).
- Refund window: Within seven (7) calendar days from the purchase date.
- Applies to the original purchaser only.
How to Request a Refund
Send an email to support@nurolink.app with the following:
- Your email address used at checkout.
- The last four (4) digits of the card used for the purchase.
- Optional: Your order number or receipt ID, if available.
We verify the information and process eligible refunds promptly.
Processing Time
- Refunds are typically processed by us within two (2) hours of approval.
- Your bank or card issuer may take 5–10 business days to post the funds back to your account.
Limitations
- Chargebacks filed with your bank while a refund is in progress may delay the resolution.
- We reserve the right to refuse refunds in cases of abuse, fraud, or excessive repeat requests.
- This policy covers digital content only; no physical goods are sold.
Contact
Email: support@nurolink.app